Help & Support

Welcome to our Help and FAQ section where you can find answers to the most common questions quickly and easily by clicking on the section you need. If you still can’t find what you need, our customer team are on-hand to help.

  • Do you wish to return an item? See our Returns section.

  • Do you need to find out more about our delivery times? Read more in our Delivery section.

  • Is there something on your prescription you are not sure about? Check out our section on Understanding your Prescription.

Need to contact speak to us instead? You can call us on 00351 232 488 516 between 10am and 6pm Monday to Friday, or email us on