Delivery

How long will my glasses or contact lenses take to arrive?

Glasses or sunglasses are shipped within 5 days from order date, though more complex orders may take longer. We work hard to ensure even the most complex prescriptions are dispatched within 14 days of being authorized by our opticians.

Only stock lenses are shipped in 24H. We consider stock lenses the Spherical contact lenses with negative PWR until -4.75 all other lenses have to be ordered from the specific laboratories and they take from three to five working days to arrive at our offices.

If you use Express delivery contact lenses are delivered within 24 hours or 3 to 5 days as Standard delivery.  

You will receive a confirmation email as soon as your order has been dispatched from our warehouse.

We work with a number of delivery partners to ensure our customers receive the most effective and speedy service. If you haven’t received your order 5 days after we notify you about the dispatch, get in touch with our team so that we can get it resolved for you. 

How much does delivery cost?

  • ALCON Products: 4,99 €
  • Other Products: 4.99 €
  • Rest of the World: 9.20 €

Where do you deliver to currently? 

We deliver worldwide and currently have dedicated teams in the UK and Ireland, Portugal, Germany, Spain and Italy.

How do I pay for my order?

We accept Visa and Mastercard payment cards, and payments via Brainstree and PayPal.